Play Responsibly
Lottery gaming should be a recreational activity enjoyed in moderation. We are committed to promoting responsible play through education, transparency, and accessible support resources.
What is Responsible Gaming?
A Balanced Approach
Responsible gaming means playing lottery games for entertainment while maintaining control over your time and spending. It's about making informed decisions based on clear information about odds, prizes, and costs.
Player Welfare First
Our commitment to responsible gaming prioritizes player welfare above all else. We provide transparent information, support resources, and tools to help you maintain healthy gaming habits and seek help when needed.
Core Principles
- Entertainment Focus: Lottery gaming should be enjoyed as recreational activity, not as a way to make money or solve financial problems.
- Informed Decisions: Players should understand the odds, costs, and potential outcomes before participating in any lottery game.
- Personal Control: Setting and respecting personal limits for time and money spent on lottery gaming is essential.
- Support Access: Help and support resources should be easily accessible to anyone who needs them.
Guidelines for Healthy Play
Follow these practical guidelines to maintain a healthy relationship with lottery gaming and ensure your participation remains enjoyable and responsible.
Set a Budget and Stick to It
Decide how much money you can afford to spend on lottery games before you start playing. Only use disposable income—never money needed for bills, rent, food, or other essentials.
Never Chase Losses
If you don't win, accept the loss and move on. Never try to recover losses by spending more money or playing more frequently. Chasing losses is a warning sign of problem gambling.
Take Regular Breaks
Don't play continuously. Take breaks between games and sessions. Set time limits for how long you spend on lottery activities and respect those limits.
Keep Gaming Social and Fun
Play lottery games as a social activity with friends or family, not in isolation. Share the experience and keep it light-hearted and entertaining.
Understand the Odds
Always review the odds of winning before purchasing tickets. Recognize that lottery games are designed for entertainment, and the house always has an advantage.
Don't Play Under Stress
Avoid playing when you're feeling upset, stressed, anxious, or under the influence of alcohol or drugs. Emotional decision-making can lead to poor choices.
Balance with Other Activities
Maintain a healthy balance between lottery gaming and other hobbies, interests, work, and social activities. Gaming should not dominate your free time.
Monitor Your Behavior
Regularly review your gaming habits. Keep track of how much time and money you spend, and be honest with yourself about whether your behavior is healthy.
Warning Signs of Problem Gambling
Being aware of the warning signs can help you identify potential problems early. If you recognize any of these behaviors in yourself or someone you know, it may be time to seek help.
Common Warning Signs
- Spending more money on lottery games than you can afford or originally intended
- Borrowing money or selling possessions to fund lottery gaming activities
- Lying to family or friends about the time or money spent on lottery games
- Feeling guilty, anxious, or depressed about your lottery gaming behavior
- Playing lottery games to escape problems or relieve feelings of helplessness or anxiety
- Neglecting work, school, family responsibilities, or personal care due to lottery gaming
- Repeatedly trying to cut back or stop gaming but being unable to do so
- Chasing losses by playing more frequently or spending more money to recover losses
- Experiencing relationship problems, financial difficulties, or legal issues related to gaming
If You Recognize These Signs
Recognizing warning signs is the first step toward getting help. Problem gambling is a treatable condition, and support is available.
View Support Resources BelowSelf-Assessment Questions
Take a moment to honestly reflect on your gaming habits. These questions can help you evaluate whether your lottery gaming behavior is healthy and under control.
Ask Yourself These Questions
What Your Answers Mean
If you answered "yes" to one or more of these questions, it may indicate a need to reassess your gaming habits. Consider speaking with a professional or contacting a support service.
Remember: Seeking help is a sign of strength, not weakness. Support is available and confidential.
Setting Personal Limits
One of the most effective ways to maintain responsible gaming habits is to set clear personal limits and commit to respecting them.
Money Limits
Set a monthly or weekly budget for lottery gaming. Only spend money you can afford to lose without impacting your essential expenses.
Time Limits
Decide how much time you'll spend on lottery activities each week. Ensure gaming doesn't interfere with work, family, or personal responsibilities.
Frequency Limits
Set a maximum number of times you'll participate in draws each month. Avoid playing impulsively or more frequently than planned.
Practical Limit-Setting Tips
- Write down your limits and keep them visible as a reminder
- Share your limits with a trusted friend or family member for accountability
- Use separate funds (like a prepaid card) specifically for lottery gaming to avoid overspending
- Set reminders or alarms to alert you when you've reached your time or budget limits
- Review and adjust your limits regularly based on your circumstances
- If you find it difficult to stick to your limits, seek professional support
Getting Help and Support
If you're concerned about your gaming behavior or need support, help is available 24/7. All services are confidential, professional, and free of charge.
National Gambling Helpline
Free, confidential support available 24 hours a day, 7 days a week. Speak with trained counselors who understand problem gambling.
Online Chat Support
Prefer to chat online? Connect with support counselors through secure, confidential online chat services.
Start ChatFace-to-Face Counseling
Access professional counseling services in your local area. Many services offer both individual and group support sessions.
Find Local ServicesFamily Support Services
Problem gambling affects families too. Specialized support services are available for family members and loved ones.
Family ResourcesCrisis Support
If you're in immediate distress or crisis, contact Lifeline Australia at 13 11 14 for 24/7 crisis support and suicide prevention services.
All calls are answered by trained crisis supporters. Your call is confidential.
Responsible Gaming Support Partners
We work with trusted Australian organizations dedicated to responsible gaming education, player support, and problem gambling prevention.
These organizations provide comprehensive resources including counseling services, educational materials, self-help tools, and support groups for individuals and families affected by problem gambling.
Underage Gaming Prevention
Protecting minors from gambling harm is a critical priority. We implement strict age verification measures and provide resources for parents and guardians.
Strict Age Requirements
You must be 18 years or older to participate in any lottery games. We verify age during registration and at point of purchase.
Age Verification Process
We use robust age verification systems to ensure only adults can access lottery services. Valid identification is required for all transactions.
Guidance for Parents and Guardians
- Keep lottery tickets, gaming accounts, and payment methods secure and inaccessible to minors
- Educate children about the risks of gambling and the legal age restrictions
- Monitor your children's access to devices and online accounts to prevent unauthorized gaming
- Use parental controls and device restrictions to limit access to gambling websites
- Report any suspected underage gambling to us immediately for investigation
Zero Tolerance Policy
We maintain a zero-tolerance approach to underage gambling. Any account found to be operated by a minor will be immediately suspended, and all relevant authorities will be notified.
Our Commitment to Responsible Gaming
We are dedicated to providing a safe, transparent, and responsible gaming environment for all Australian lottery players. Here's how we fulfill that commitment.
Transparent Information
We display clear odds, pricing, and game rules for every lottery offering. All information is presented in plain language without hidden terms or misleading claims.
Player Education
We provide comprehensive educational resources about responsible gaming, problem gambling awareness, and self-help tools to empower informed decision-making.
Self-Exclusion Tools
We offer self-exclusion options that allow players to voluntarily suspend their accounts for specified periods if they need a break from gaming activities.
Support Access
We prominently display helpline information and provide direct links to professional support services throughout our platform for easy access when needed.
Age Verification
We implement rigorous age verification systems to prevent underage access and maintain strict compliance with all legal age requirements for lottery participation.
Staff Training
All our staff members receive comprehensive training on responsible gaming practices, problem gambling identification, and how to assist players seeking help.
Continuous Improvement
We regularly review and update our responsible gaming policies and practices to align with best practices, regulatory requirements, and emerging research in player protection.
Our commitment extends beyond compliance—we strive to set industry standards for ethical lottery operations and player welfare.
Additional Resources
Explore additional resources and tools to support responsible gaming and learn more about problem gambling prevention and treatment.
Educational Materials
Research and Statistics
Legal Information
Your Wellbeing Matters
Responsible gaming is about balance, awareness, and knowing when to seek support. If you're concerned about your gaming behavior or that of someone you know, please reach out for help.