Contact Our Editorial Desk

Our phone support is available Monday through Friday, 9:00 AM to 6:00 PM Australian Eastern Standard Time (AEST). Email inquiries submitted outside these hours will be addressed on the next business day.

For urgent matters outside business hours, please visit our locations page to find retail outlets that may offer extended support hours.

We aim to respond to all email inquiries within 24 hours during business days. Phone inquiries are typically handled immediately during operating hours. Complex technical issues may require additional investigation time.

During high-volume periods such as major jackpot draws, response times may be slightly extended. We appreciate your patience and will address all inquiries in the order received.

Yes, our team can help verify draw results and provide official confirmation of winning numbers. All draw results are published on our website immediately after each draw with audit badges and timestamps for verification.

For ticket verification or prize claim inquiries, please have your ticket reference number ready when contacting us. We maintain complete draw archives for transparency and accountability.

You can select the specific lottery game you're interested in from the "Lottery Game Interest" dropdown in our contact form. This helps us direct your inquiry to the appropriate specialist who can provide detailed information about odds, prizes, draw schedules, and ticket purchasing.

Alternatively, visit our Lotteries page for comprehensive information about all games, including transparent odds displays, prize structures, and ticket prices.

Yes, responsible gaming support is a critical priority. If you have concerns about your gaming behavior or need information about support resources, please contact us or visit our Responsible Gaming page for comprehensive guidance and access to professional support services.

For immediate confidential support, you can contact the National Gambling Helpline at 1800 858 858, available 24 hours a day, 7 days a week.

We treat all responsible gaming inquiries with sensitivity, confidentiality, and utmost professionalism.

Our editorial office in Victoria operates primarily by appointment. For face-to-face lottery services, we recommend visiting one of our authorized retail locations throughout Australia.

Visit our Locations page to find the nearest retail outlet where you can purchase tickets, verify results, and receive in-person assistance with lottery services.

To report a technical issue, please use the contact form and select "Technical Issue" as the subject. Provide as much detail as possible including:

• Description of the issue you're experiencing
• What page or feature is affected
• Device type and browser you're using
• Any error messages displayed
• Steps to reproduce the issue

Our technical team will investigate and respond with a resolution or workaround as quickly as possible.

We take data privacy seriously and handle all personal information in strict accordance with Australian privacy legislation and data protection regulations. Information provided through our contact form is used solely to respond to your inquiry and is not shared with third parties.

For complete details about our data handling practices, please review our Privacy Policy. All communications with our team are treated with confidentiality and professional discretion.