Privacy Policy
We are committed to protecting your privacy and handling your personal information with transparency and care. This policy explains how we collect, use, protect, and manage your data in compliance with Australian privacy laws.
Table of Contents
Introduction
LuckyKangarooLotto.com operates as an Australian lottery service provider. We are committed to protecting your privacy and ensuring transparency in how we handle your personal information. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your personal data when you use our lottery services.
This policy applies to all users of our website, mobile applications, and lottery services. By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.
We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as all applicable state and territory lottery regulations. Our commitment to privacy extends beyond legal compliance to reflect our core values of transparency, integrity, and player welfare.
Key Privacy Commitments
- We collect only the personal information necessary to provide lottery services and comply with legal requirements
- We implement robust security measures to protect your personal data from unauthorized access or disclosure
- We respect your rights to access, correct, and control your personal information
- We are transparent about how we use your data and who we share it with
Information We Collect
We collect various types of personal information to provide lottery services, verify your eligibility, process transactions, and comply with legal obligations. The information we collect falls into the following categories:
Account Registration Information
When you create an account with us, we collect:
- Full legal name (first name, middle name, last name)
- Email address
- Mobile phone number
- Date of birth (for age verification purposes)
- Residential address (street, city, state, postcode)
- Account password (stored in encrypted form)
Identity Verification Documents
To verify your identity and confirm you are 18 years or older, we collect:
- Government-issued photo identification (driver's license, passport, or proof of age card)
- Proof of address documents (utility bills, bank statements, government correspondence)
- Biometric verification data (if using facial recognition age verification systems)
Payment and Financial Information
When you purchase lottery tickets or receive winnings, we collect:
- Payment card details (card number, expiry date, CVV - processed securely through encrypted payment gateways)
- Bank account information (for prize payouts and withdrawals)
- Transaction history (ticket purchases, deposits, withdrawals, prize claims)
- Tax file number (TFN) or Australian Business Number (ABN) for significant prize winnings as required by law
Gaming Activity Information
We collect information about your lottery participation:
- Lottery tickets purchased (game type, numbers selected, draw dates)
- Prize winnings (amounts, prize divisions, claim dates)
- Gaming patterns and preferences (game selection, spending patterns, play frequency)
- Gameplay history and timestamps
Technical and Usage Data
We automatically collect technical information when you use our services:
- Device information (device type, operating system, browser type and version)
- IP address and approximate geographic location
- Website usage data (pages visited, time spent, click patterns)
- Cookie data and similar tracking technologies (see our Cookie Policy)
Communications and Support Data
When you contact us or interact with our support services:
- Customer service inquiries and correspondence
- Call recordings (with your consent, for quality assurance and training purposes)
- Email communications and chat transcripts
- Feedback, surveys, and reviews
How We Use Your Information
We use your personal information for legitimate purposes related to providing lottery services, ensuring security, complying with legal obligations, and improving our services. Specific uses include:
Service Provision and Account Management
- Creating and managing your lottery account
- Processing lottery ticket purchases and draw entries
- Verifying your identity and age (18+ requirement)
- Processing payments and managing financial transactions
- Notifying you of draw results and prize winnings
- Processing and paying out prize claims
- Providing customer support and responding to inquiries
Legal and Regulatory Compliance
- Complying with Australian lottery regulations and licensing requirements
- Reporting significant prize winnings to tax authorities as required by law
- Meeting anti-money laundering (AML) and counter-terrorism financing (CTF) obligations
- Maintaining records as required by lottery regulations (typically 7 years)
- Responding to lawful requests from regulators and law enforcement agencies
Security and Fraud Prevention
- Detecting and preventing fraudulent activities
- Monitoring for suspicious account activity or transactions
- Protecting against unauthorized access to accounts
- Enforcing our Terms of Service and preventing misuse of services
- Maintaining the security and integrity of our systems
Responsible Gaming Support
- Monitoring gameplay patterns to identify potential problem gambling behaviors
- Implementing self-exclusion programs and spending limits
- Providing responsible gaming resources and support information
- Complying with player protection requirements under gambling regulations
Service Improvement and Analytics
- Analyzing website usage patterns to improve user experience
- Conducting research to enhance our lottery offerings
- Testing new features and functionality
- Gathering feedback to improve customer service
- Conducting statistical analysis (using anonymized or aggregated data)
Communications and Marketing
- Sending transactional emails (purchase confirmations, prize notifications, account updates)
- Providing draw updates and jackpot information
- Sending promotional communications about new games and special offers (with your consent)
- Delivering important service announcements and policy updates
Age Verification Data
As a licensed lottery operator, we are legally required to verify that all players are 18 years of age or older. Age verification is a critical component of responsible gaming and regulatory compliance.
What Age Verification Data We Collect
To verify your age, we collect and process:
- Date of birth as provided during registration
- Government-issued identification documents (driver's license, passport, or proof of age card)
- Biometric data (if using facial recognition or digital identity verification systems)
- Information obtained from third-party age verification services
How We Use Age Verification Data
- Confirming you meet the minimum age requirement (18+) to participate in lottery gaming
- Complying with Australian lottery regulations and licensing conditions
- Preventing underage gambling and protecting minors
- Maintaining audit records for regulatory inspections
Data Storage and Security
Age verification data is handled with the highest level of security:
- All identification documents are stored in encrypted form
- Access to age verification data is strictly limited to authorized personnel
- Biometric data is typically deleted after successful verification unless required for ongoing fraud prevention
- Age verification records are retained for the minimum period required by law (typically 7 years)
Zero Tolerance for Underage Gaming
We maintain a strict zero-tolerance policy for underage gambling. Any account found to be operated by a person under 18 years of age will be immediately suspended, all transactions will be voided, and relevant authorities will be notified. We may also report suspected violations to regulatory bodies.
Payment Information
We collect and process payment information to facilitate ticket purchases and prize payouts. Financial data security is a top priority, and we implement industry-leading practices to protect your payment information.
Payment Data We Collect
- Payment Cards: Card number, expiry date, cardholder name, and CVV (processed through PCI-DSS compliant payment gateways)
- Bank Accounts: Account name, BSB, account number (for prize payouts and withdrawals)
- Digital Wallets: Payment information from services like PayPal, Apple Pay, or Google Pay
- Transaction Records: Complete history of deposits, purchases, withdrawals, and prize payments
How We Protect Payment Data
- PCI-DSS Compliance: All payment processing complies with Payment Card Industry Data Security Standards
- Encryption: Payment data is transmitted using TLS/SSL encryption and stored using bank-level encryption
- Tokenization: Credit card information is tokenized, meaning we store only secure tokens, not actual card numbers
- Limited Access: Payment data is accessible only to authorized personnel and trusted payment processors
- Monitoring: All payment transactions are monitored for suspicious activity and potential fraud
Third-Party Payment Processors
We work with trusted, PCI-DSS certified payment processors who handle sensitive payment data on our behalf. When you provide payment information, it may be collected and processed by:
- Payment gateway providers (for credit/debit card processing)
- Bank payment systems (for direct debit and EFT transactions)
- Digital wallet providers (Apple Pay, Google Pay, PayPal)
These processors are contractually obligated to maintain strict data security standards and use your payment information only for authorized purposes.
Tax Reporting for Prize Winnings
For significant prize winnings (typically over AU$10,000), Australian tax law may require us to collect additional information:
- Tax File Number (TFN) or Australian Business Number (ABN)
- Additional identity verification documents
- Prize payment details for Australian Taxation Office (ATO) reporting
This information is collected and reported to the ATO as required by Australian tax legislation. We are legally obligated to comply with these reporting requirements.
Winner Information
When you win a lottery prize, we collect and handle additional information to process your claim, verify your winnings, comply with legal requirements, and potentially publicize significant wins as permitted by law.
Winner Data Collection
For prize claims, we collect:
- Full identity verification (enhanced checks for larger prizes)
- Winning ticket details (ticket number, draw date, numbers matched)
- Prize amount and prize division
- Claim submission date and processing information
- Payment preference and bank account details
- Statutory declarations and claim forms (for larger prizes)
Mandatory Regulatory Disclosures
Australian lottery regulations require us to disclose winner information in certain circumstances:
- Tax Authorities: Prize winnings above specified thresholds must be reported to the Australian Taxation Office
- Lottery Regulators: Winner information is reported to state/territory gambling regulators for audit and compliance purposes
- Financial Intelligence: Large prize payments may trigger reporting obligations under Anti-Money Laundering and Counter-Terrorism Financing Act 2006
- Law Enforcement: Winner information may be disclosed in response to lawful requests from police or regulatory agencies
Public Disclosure of Winners
For significant jackpot wins, lottery regulations may permit or require public disclosure of winner information. Our approach depends on prize size and regulatory requirements:
Division 1 Jackpot Winners (Major Prizes)
Winners of major jackpots may be publicly announced, potentially including:
- First name and suburb/region (for Australian regulatory compliance)
- Prize amount and game name
- Draw date and winning numbers
Privacy Options for Winners
Where permitted by regulation, winners may request:
- Anonymous or partial disclosure (e.g., initials only)
- Delayed public announcement
- Minimal personal details in media releases
We respect winner privacy to the maximum extent permitted by law and will discuss disclosure options with all major prize winners during the claims process.
Winner Data Retention
Winner information is retained according to regulatory requirements:
- Prize claim records are retained for a minimum of 7 years as required by lottery regulations
- Winner information is stored securely with access limited to authorized personnel
- After the required retention period, winner data is securely destroyed unless ongoing legal or regulatory obligations require continued retention
Regulatory Compliance
As a licensed lottery operator in Australia, we are subject to comprehensive regulatory oversight. We are legally required to share certain player information with lottery regulators and other government authorities to maintain our operating license and comply with Australian law.
Mandatory Data Sharing with Regulators
We regularly share player information with the following regulatory bodies:
- State/Territory Gambling Regulators: Player accounts, transaction data, prize payments, and responsible gaming compliance records
- Australian Taxation Office (ATO): Significant prize winnings, tax file numbers, and payment details for winners above reporting thresholds
- AUSTRAC (Australian Transaction Reports and Analysis Centre): Transaction data for anti-money laundering and counter-terrorism financing compliance
- Law Enforcement: Player information in response to lawful requests, subpoenas, court orders, or criminal investigations
Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF)
We comply with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act), which requires us to:
- Verify customer identity before providing services
- Monitor transactions for suspicious activity
- Report certain transactions to AUSTRAC (including large cash transactions, international funds transfers, and suspicious matters)
- Maintain detailed records of customer identification and transactions
- Screen customers against terrorism financing and sanctions lists
Audit and Compliance Records
Lottery regulators conduct regular audits of our operations. During audits, regulators may access:
- Complete player account records
- All transaction histories
- Prize payment records and winner verification documents
- Age verification and responsible gaming intervention records
- Complaint logs and resolution records
- Security incident reports and fraud investigation files
Legal Obligations Take Precedence
While we are committed to protecting your privacy, our legal and regulatory obligations may require us to disclose your personal information without your consent when:
- Required by Australian law or court order
- Demanded by regulatory authorities under their statutory powers
- Requested by law enforcement for crime prevention or investigation
- Necessary to protect public safety or prevent harm
- Required to enforce our Terms of Service or investigate breaches
In such cases, we will only disclose the minimum information necessary to comply with the legal requirement or regulatory obligation.
Third-Party Data Sharing
To provide lottery services, we share your personal information with trusted third-party service providers who assist with various aspects of our operations. All third parties are contractually obligated to protect your data and use it only for authorized purposes.
Third-Party Service Providers
We share personal information with the following categories of service providers:
Payment Processors
Third-party payment gateways and financial institutions process your payment information securely. They handle credit card transactions, bank transfers, and digital wallet payments in compliance with PCI-DSS standards.
Identity Verification Services
We use third-party identity verification providers to confirm your age, identity, and address. These services may access government databases and credit bureau information to verify your details.
Technology Infrastructure Providers
Cloud hosting providers, database management services, and IT support companies have limited access to your data to maintain our technical infrastructure and ensure service reliability.
Email and Communications Services
Email service providers and SMS gateway operators deliver transactional notifications, draw results, prize alerts, and customer communications on our behalf.
Customer Support Platforms
Customer service software providers enable our support team to assist you with inquiries, technical issues, and account matters while maintaining secure communication channels.
Analytics and Performance Services
Website analytics providers help us understand user behavior, improve our services, and optimize user experience. We use anonymized or aggregated data whenever possible.
Security and Fraud Prevention
Cybersecurity firms and fraud detection services monitor for suspicious activity, prevent unauthorized access, and protect against online threats to ensure platform security.
Lottery Operators and Distributors
Official lottery operators and authorized distributors receive necessary player information to process ticket purchases, conduct draws, and pay out prizes.
Third-Party Obligations
All third-party service providers are required to:
- Sign data processing agreements that specify how they may use your information
- Implement appropriate technical and organizational security measures
- Use your data only for authorized purposes and not sell it to other parties
- Comply with Australian privacy laws and applicable data protection regulations
- Delete or return your data when no longer needed for the authorized purpose
We Do Not Sell Your Personal Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is shared only with service providers who assist us in delivering lottery services and only to the extent necessary for those purposes.
Any third-party access to your data is governed by strict contractual protections and security requirements.
Data Security Measures
We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Data security is fundamental to our operations and regulatory compliance.
Encryption
All data transmission uses TLS/SSL encryption (minimum 256-bit). Sensitive data at rest is encrypted using industry-standard encryption algorithms.
Secure Infrastructure
Our servers are hosted in secure, certified data centers with physical access controls, environmental safeguards, and 24/7 monitoring.
Access Controls
Employee access to personal data is restricted based on role and necessity. All access is logged and audited regularly for compliance.
Authentication
Strong password requirements, multi-factor authentication options, and secure session management protect your account from unauthorized access.
Threat Detection
Automated security monitoring, intrusion detection systems, and regular vulnerability assessments identify and mitigate security threats.
Backup and Recovery
Regular encrypted backups and tested disaster recovery procedures ensure data availability and business continuity.
Staff Training
All employees receive regular security awareness training and must comply with strict data protection policies and confidentiality agreements.
Security Audits
Independent third-party security audits and penetration testing validate the effectiveness of our security controls.
Your Security Responsibilities
While we implement robust security measures, you also play a critical role in protecting your account:
- Use a strong, unique password and never share it with anyone
- Enable multi-factor authentication if available
- Log out of your account when using shared or public devices
- Be cautious of phishing attempts and never provide your login credentials via email or phone
- Report any suspicious account activity immediately to our support team
Security Breach Notification
In the unlikely event of a data breach that is likely to result in serious harm, we will:
- Notify affected users as soon as reasonably practicable
- Report the breach to the Office of the Australian Information Commissioner (OAIC) if required
- Provide guidance on steps you can take to protect yourself
- Take immediate action to contain and remediate the breach
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, and business requirements.
Retention Periods by Data Type
Account Information
Retained for the duration of your account plus 7 years after account closure to comply with lottery regulations and tax reporting requirements.
Transaction Records
Retained for minimum 7 years as required by Australian lottery regulations, tax law, and anti-money laundering legislation.
Prize Claim Records
Retained for minimum 7 years after prize payout to comply with lottery regulations and tax reporting obligations.
Identity Verification Documents
Retained for 7 years after account closure as required by anti-money laundering regulations. Biometric data may be deleted sooner if no longer needed for fraud prevention.
Customer Service Communications
Retained for 3-7 years depending on the nature of the inquiry and any related regulatory or legal matters.
Website Usage and Analytics Data
Typically anonymized and aggregated within 26 months. Non-anonymized data is retained only as long as necessary for specific analytics purposes.
Account Closure and Data Deletion
When you close your account or request data deletion:
- Your account will be deactivated and you will no longer be able to access lottery services
- You will be unsubscribed from marketing communications (though transactional emails related to existing claims may continue)
- Personal data not required for legal or regulatory purposes will be deleted or anonymized
- Data subject to legal retention requirements will be securely archived with restricted access until the retention period expires
- After the required retention period, all remaining personal data will be securely and permanently deleted
Legal Requirements Prevent Immediate Deletion
Australian lottery regulations, tax laws, and anti-money laundering legislation require us to retain certain player information for specified periods (typically 7 years) even after account closure. This means we cannot immediately delete all your data upon request if:
- The data is required for regulatory compliance or audit purposes
- Tax reporting obligations require retention of prize payment records
- The information is needed for ongoing legal proceedings or investigations
Your Privacy Rights
Under Australian privacy law, you have specific rights regarding your personal information. We are committed to facilitating the exercise of these rights in accordance with the Australian Privacy Principles.
Right to Access
You can request a copy of the personal information we hold about you. We will provide this information in a commonly used format within a reasonable timeframe.
Right to Correction
If your personal information is inaccurate, outdated, or incomplete, you can request that we correct or update it.
Right to Deletion
You can request deletion of your personal information, subject to legal and regulatory retention requirements that may prevent immediate deletion.
Right to Object
You can object to the processing of your personal information for direct marketing purposes or other specific purposes where legally permissible.
Right to Restrict Processing
In certain circumstances, you can request that we limit the processing of your personal information while we verify or investigate your concerns.
Right to Data Portability
You can request a copy of your personal information in a structured, machine-readable format for transfer to another service provider.
Right to Complain
You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy rights.
Right to Withdraw Consent
Where we process your data based on consent, you can withdraw that consent at any time, though this may affect our ability to provide certain services.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the details provided in Section 17. When submitting a request, please provide:
- Your full name and account details (if applicable)
- Proof of identity (government-issued ID)
- A clear description of your request and the specific right you wish to exercise
- Contact information for our response
We will respond to your request within 30 days. In complex cases or during high-volume periods, we may extend this timeframe and will inform you of any delays.
Limitations on Your Rights
While we respect your privacy rights, certain legal and regulatory obligations may limit our ability to fulfill your requests. For example:
- We cannot delete information required for regulatory compliance or legal proceedings
- We may refuse requests that are manifestly unfounded, excessive, or repetitive
- Some information may be retained for fraud prevention and security purposes
If we cannot fully comply with your request, we will explain the reasons and any alternative actions we can take.
Marketing Communications
We may send you marketing communications about lottery draws, special promotions, new games, and other relevant information. You have full control over whether you receive these communications.
Types of Marketing Communications
Email Marketing
Newsletters, jackpot updates, promotional offers, and personalized game recommendations based on your preferences and play history.
SMS/Text Messages
Draw reminders, special offer alerts, and time-sensitive promotions (only with your explicit consent).
Push Notifications
Mobile app notifications about jackpot milestones, draw results, and exclusive mobile-only offers (managed through device settings).
Opting Out of Marketing
You can opt out of marketing communications at any time through:
- Unsubscribe Links: Click the unsubscribe link at the bottom of any marketing email
- Account Settings: Manage your communication preferences in your account dashboard
- SMS Opt-Out: Reply STOP to any marketing text message
- Contact Us: Email our support team to update your preferences
Your opt-out preferences will be processed within 10 business days. Note that you will continue to receive transactional communications (purchase confirmations, prize notifications, account updates) regardless of your marketing preferences.
Transactional Communications (Cannot Opt Out)
Certain communications are essential to provide lottery services and cannot be opted out of:
- Purchase confirmations and ticket receipts
- Prize winning notifications and claim instructions
- Account security alerts and password resets
- Service announcements and policy updates
- Legal and regulatory notices
Personalized Marketing
With your consent, we may personalize marketing communications based on:
- Your gameplay history and game preferences
- Types of lotteries you typically play
- Your activity patterns and engagement times
- Your location and relevant local draws
You can opt out of personalized marketing while still receiving general promotional communications by adjusting your privacy settings in your account.
Location Data
We may collect and use location data to enhance your experience, provide relevant information about nearby lottery retailers, and ensure compliance with geographic restrictions on lottery participation.
How We Collect Location Data
- IP Address: We automatically collect your approximate location based on your IP address when you access our website
- Address Information: The residential address you provide during registration indicates your general location
- Device Location Services: If you grant permission, our mobile app may access precise GPS location data from your device
How We Use Location Data
- Finding nearby authorized lottery retailers and physical locations
- Displaying relevant lottery games available in your state or territory
- Enforcing geographic restrictions required by lottery regulations
- Preventing fraudulent access from unauthorized locations
- Analyzing regional usage patterns to improve service delivery
- Providing location-specific promotions and regional draw information
Managing Location Permissions
You can control location data collection through:
- Device Settings: Disable location services for our app in your device settings
- Browser Permissions: Block location access requests in your browser settings
- App Permissions: Revoke location permissions in our app settings
Note that disabling location services may limit certain features, such as retailer finder functionality, but will not prevent you from accessing core lottery services.
Precise Location Data
We do not collect precise GPS location data from your device unless you explicitly grant permission through your device or app settings. Approximate location derived from IP addresses is used for general regional identification only and does not pinpoint your exact location.
Analytics and Website Improvement
We use analytics tools to understand how visitors use our website and mobile applications. This information helps us improve user experience, optimize performance, and deliver better lottery services.
Analytics Data We Collect
- Pages visited, time spent on pages, and navigation paths
- Device type, screen size, operating system, and browser information
- Referring website or source of traffic
- Search terms used within our website
- Error messages and technical issues encountered
- Aggregated usage patterns and popular features
How We Use Analytics Data
- Identifying and fixing technical issues and bugs
- Improving website design and user interface
- Optimizing website performance and loading speeds
- Understanding which features are most valuable to users
- Enhancing mobile responsiveness and app functionality
- Making data-driven decisions about new features and services
Third-Party Analytics Services
We use third-party analytics providers to process usage data. These services may set cookies and collect information about your interaction with our website. Common analytics tools include web analytics platforms, heat mapping services, and user behavior recording tools.
Analytics providers process data according to their own privacy policies. We ensure all analytics partners comply with privacy regulations and implement appropriate data protection measures.
For more information about how these services use your data, please review our Cookie Policy.
Anonymization and Aggregation
Whenever possible, we anonymize or aggregate analytics data to protect your privacy:
- Personal identifiers are removed from analytics reports
- Data is presented in aggregate form showing overall patterns rather than individual behavior
- Statistical summaries replace detailed individual tracking wherever feasible
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We are committed to keeping you informed about any significant changes.
How We Notify You of Changes
- Last Updated Date: The "Last Updated" date at the top of this policy reflects when the most recent changes were made
- Email Notification: For material changes that significantly affect your privacy rights, we will send email notifications to your registered email address
- Website Notice: Prominent notices will be displayed on our website and mobile app alerting users to significant policy updates
- Consent Requests: If changes require new consent, we will seek your explicit agreement before implementing the updated practices
Review Recommendation
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Significant updates will be clearly highlighted to draw your attention to important changes.
Continuing to use our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you have the right to close your account, though certain data retention obligations may still apply.
Version History
Previous versions of this Privacy Policy are archived and available upon request. If you would like to review earlier policy versions or have questions about specific changes, please contact our privacy team.
Current Version: January 15, 2024
Contact Information for Privacy Matters
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us using the information below.
Privacy Contact Details
Privacy Officer
LuckyKangarooLotto.com Privacy Team
Phone
For general inquiries: Visit our Contact Page
Mailing Address
Privacy Officer
LuckyKangarooLotto.com
Australia
What to Include in Your Privacy Request
To help us process your privacy request efficiently, please provide:
- Your full name and account details (username or account number if applicable)
- Proof of identity (copy of government-issued ID for verification purposes)
- Clear description of your request or concern
- Preferred contact method for our response
Response Timeframe
We aim to respond to all privacy inquiries within 30 days of receipt. For complex requests or during periods of high volume, we may require additional time and will inform you of any delays. Urgent privacy matters will be prioritized accordingly.
Filing a Complaint with the OAIC
If you believe we have breached your privacy rights or are dissatisfied with how we handled your privacy complaint, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
We encourage you to contact us first so we have the opportunity to address your concerns directly.
Your Privacy Matters to Us
We are committed to protecting your personal information and maintaining transparency in our data practices. If you have any questions or concerns about privacy, please don't hesitate to reach out.